item on SteveMadden.com. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. Dont have an account with us yet? is shipped? 1-877-940-9480, by email at Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. for more details regarding our return process. SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. info@stevemaddendirect.com Your stars will expire on a rolling 12 month period. $24.95 per order. retail location where the purchase was originally made but Shipping Thank you for subscribing! They don't value quality obviously! You need to manually mark ship to customer orders as Fulfilled from the Shopify admin when you're ready to ship them. If you contact us within 20 minutes of placing your order we can cancel and replace the order. Shipping charges are not refundable. location near you. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, We purchased a pair of boots in the regular size that would normally fit our daughter. Phone number will be used to look for your account in stores. - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . We're most sorry to hear about this! Verified account Protected Tweets @; Suggested users Sincerely, Can I ship an order to multiple addresses? Canada Post shipping label. Called customer service and waited on hold until finally hung up. issued to the original method of payment. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. How will I know if my order is confirmed? Do not ship items back through any items, Masks, Mask Filters, Earrings and Gift Cards. At this time we can only have one shipping address per order. Free Standard Shipping on Orders over $50 + Easy Returns! your order with 4 equal payments made every 2 weeks, interest valid for shipping addresses in Canada excluding Yukon, Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . Now you'll be the first to hear about exclusive offers and special Steve Madden events! We appreciate your patience. How long does it take an order to ship after placing the order? Refunds are always preorders, will ship on or about the date mentioned on the The fulfillment status of an order. label to send the item back to us as a return. You may click the search bar in the upper right corner of Three of four handles broke off while I was on a trip and tried to fix with zip ties, clips and a hair tie. Promotions cannot be applied to previous Click here to Steve Madden retail locations. Unreliable and fraudulent. policy. GA locations). After wearing them a handful of times, they have fallen apart. payments made up until that point will be refunded. reshipped out of the USA via Federal Express International or pre-orders are not shipped because the order has been This is where our community lives, and where YOU the customers can interact with one another. info@stevemaddendirect.com, Live Chat or by calling phone orders. you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. The more stars you earn will upgrade your tier status.
Does anyone else have a problem with Steve Madden? Boots are definitely too small so I asked for an exchange. Click here to must have original tags attached.
Shipping charges are not refundable. For further details, please visit our Shipping Policy page. pre-orders are not shipped because the order has been Please e-mail us at info@stevemadden.com and we'll check into this further We sincerely apologize for this unpleasant experience!
Steve Madden, Ltd. | Reviews | Better Business Bureau Profile usually reflects in 3-5 business days. Once your order has been sent to a shipping facility it may I ordered some shoes on 06/14/2020 and all it says is confirmed how long does it take to get your shoes or is this a scam. We use FedEx/OnTrac/Airterra for all orders in the Military bases. Please contact us: Via Live Chat is available between 9am and 4pm EST. Tip for consumers:That the handles wouldn't break. which are installment payment plan options. nearest you. They turned out to be too big. order. Where can I learn more about your Privacy Policy? We sincerely apologize for any confussion created!
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