For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. You are responsible for complying with the policies. 2021 Spring . Please dial 911 in an emergency. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. It is also a good idea to bring your prescription for eye glasses or contacts. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) You should have it available at the gangway when disembarking so please. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. We will acceptU.S. travelers checks. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. A password will be selected by the parent/guardian of the child. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. No smoking of any kind will be permitted on any stateroom verandah. Holland America's Koningsdam provides relaxed cruising with luxury stay experiences through Alaska's Inside Passage. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Generally, the ship is subject to certain government procedural requirements upon arrival. Please refer to Express Docs for more specific information regarding your arrival airport. Call us toll-free at 1-888-425-9376 or 206-626-7320. Your seating assignment will be noted on your guest card upon boarding. Wishful thinking I. A credit card is required for all inbound phone calls to a ship. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. In October 2021, I joined a restart cruise. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. In Europe and South America, smoking is only allowed on the sky deck. Safety begins with the design of our ships. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. New Smoking Policy on HAL Ships | Holland America Line No smoking of any kind will be permitted on any stateroom verandah. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. What you need to know before you go on a Holland America Line cruise. The luggage tags are clearly marked with your ship name. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Find Cruise Packages for Holland America's Award-Winning Cruises Important Customs information and shopping maps will be provided at the talk. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. You will be responsible for all costs you incur to join the vessel at the next port. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. locations will accept major credit cards, and some will accept U.S. dollars. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. A passport is still the preferred document. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Choose from a wedding on board one of our ships or at a land destination. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. Please print out Express Docs including Boarding Pass prior to your sail date. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. . Personal checks are not accepted on board. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. In many countries, you can also use your ATM card to obtain local currency. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. It is also your access card to your stateroom. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. If you reside in the UK please visit. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. For further information on our relationship with airlines, please refer to your Cruise Contract. Please fill out the form and return it to the Guest Services as soon as possible. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Cash is accepted in our casinos. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam).