I have also tried phoning on two occasions but gave up after 20 minutes on hold. No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. BRITTANY FERRIES Monitor weather reports before your crossing. Replies to negative reviews in < 24 hours, Read 1 more review about Brittany Ferries. With the easing of rules, we are no longer accepting requests for credit notes. Please reset the password again. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Many travel insurers offer savings on customers premiums by treating cancellation and curtailment cover as an exclusion to the policy. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Instead you canBook with Confidenceknowing that you can amend your travel dates without incurring an amendment fee during 2022. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. Kind regards Leah Brittany Ferries. It is a tool so that people have to upgrade. Refund Code For Brittany Ferries December 2022 - PromoPro UK The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Redeem your voucher On the payment page, select voucher as your payment method, enter your voucher code and submit your booking. Our latest Brittany Ferries sales from May 2023.Get 20% on Service, take time to order now. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. If it is an urgent query regarding an upcoming booking, our call wait time is under 10 minutes today.Kind regardsJanineBrittany Ferries, My wife and I have booked a ferry trip to Santander on May 1st and pre information insists that an API is completed. When a sailing is cancelled because of adverse weather conditions, tidal conditions, unforeseen operational or technical reasons or other circumstances where force majeure applies, such as strike action or blockade of ports, the operator is duty bound to refund the ferry fare.. The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth. but we can always help if you would like us to check for cheaper alternatives next time.I hope that despite your disappointment you are looking forward to your crossing in May. This means that it's best to avoid needing to cancel your travel booking as much as possible. This is good value, as taking the refund then renewing later would almost certainly result in a Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. Dear 'Caergeiliog', I am sorry to read that your sailing was affected by the suspension of our services. WebThe table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. Anyone can write a Trustpilot review. Our freeholder hit us with 3,800 insurance bill. Please note our sailings are priced individually. The air company have offered us a credit note to be used in the future, but we cannot split it, we all have to travel as a group for it to be used. A way to make more money. I'll be sure to forward this on.We're looking forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Dear GlynThank you for your review. This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. Never mid morning. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Although this is generous, I would prefer the monies paid now for obviously reasons. Great service. Regards . 1 credit balance, customer's overpayment, security deposit, refund, 2 credit memorandum, unpaid wage, unused ticket, mineral proceeds 3 or unidentified remittance; Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Portsmouth to Caen overnight with Brittany Ferries and returning to the UK on July 1. We hope that we will be able to welcome you on board one of our ferries again soon. Check out what 24,729 people have written so far, and share your own experience. Very bad!!!! Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. You never know these travel organisations may even stop ripping people off during school Holidays ! Sometimes no reason given. Companies can ask for reviews via automatic invitations. 3 Nights just from 2 on Selected France Hotel Bookings at Brittany Ferries. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled. Ive got a ferry booked 1st August to Caen for 9 days. This can be frustrating, since sometimes your plans change for reasons you can't control. Start by selecting the furthest geographical destination for the cruise and ask the insurer if they cover all the other countries/destinations scheduled for your trip. Brittany Ferries Refunds. I got We are obliged to continue to request that passengers fill this in before travel, so that the relevant Authorities have the information before the travel date.Furthermore, this is a request from the Home Office and not a Brittany Ferries travel requirement. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. REFUND Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! We have used this service since its inception, when it was wonderful. Furthermore, I'm sorry to hear that you experienced an error on our website and I'll be sure to pass on your feedback to our IT developers. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Want to speak to their customer services? We also ensure all reviews are published without moderation. The Portsmouth to Le Havre ferry is ideal for those traveling from London and the south, sailing to Le Havre on the alabaster coast of Normandy, closer to Paris and eastern France than any of their other voyages. I could also mention the cancellations of the crossings. Do not want to pay for full price?Take advantage of this amazing Brittany Ferries discount code to enjoy big savings.The entire site is open for you. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. River Cruise Review: The Blue Danube aboard the Hanover and Historic Cities, Lower Saxony, Germany. Maybe APIs arent required anymore? Thehealth and safetyof our passengers and crew remain, as always, our highest priority. Thank you, Good afternoon,Thank you so much for your review & compliments with regards to my colleague Emma assisting you with your booking. I'm grateful to hear that my colleagues were able to assist you in amending your booking multiple times as the current situation has progressed.We look forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Thanks to you all for your patience with myself and others who have had to change their bookings- Many thanks and keep safe during these uncertain times- Thanks again to you all at Brittany Ferries- regards Barbara Lister, Hello Barbara,Thank you for your review. Please note refunds can take up to 28 days. This type are not permitted to operate when the wave height exceeds 3.5m. Ferries But what you need to remember is that discount codes of Brittany Ferries does not apply to some of its products in a special promotion period. Yes. Good afternoon,Thank you for your review - I'm pleased to hear that you were satisfied with our booking process & have been able to make any changes necessary with our Flexi ticket fare.We hope you enjoy the rest of the weekend.Best regards,JamesBrittany Ferries. Good morningThank you for your review.I'm sorry the telephone lines are busy at the moment. Very helpful information on the phone. Refund Credit Note All Discounts Live And Tested.A discount code is important for you to get your money off. WebDesired outcome: I would like a refund please. Kind regardsLeahBrittany Ferries. I am sorry to read that your sailing was Special Offers with newsletter sign ups at Brittany Ferries. Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. Its essential to read the policy documentation before saying yes. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer.