The UK Financial Ombudsman Service offers a free complaints resolution service to individuals, micro-enterprises, small charities, and trustees of small trusts. Unless we agree in writing, the arbitrator may not consolidate more than one partys claims and may not otherwise preside over any form of any class or representative proceeding. The Terms separately govern your use of the Airbnb Platform. 5.4.2 To the extent you receive any funds in error, you agree to immediately return such funds to Airbnb Payments. 20. Your destination for buying luxury property in Grenoble, Auvergne-Rhne-Alpes, France. If Mexico is your country of residence, (i) upon successful receipt of payment from the Guest following a Host's acceptance of the Guests booking request, Airbnb Payments generally holds such funds due to the Host in temporary custody until it is released to the Host in accordance with Section 3.3.1, and (ii) the payment to the Host will be effective only upon the start of the Host's Services and in accordance with Section 3.3.1. Such Third-Party Services are subject to different terms of service and privacy policies, and Members should review them. 11.2 If you reside in the EEA and contract with Airbnb Payments Luxembourg, Section 11.1 does not apply, and Airbnb Payments is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. You allow Airbnb Payments to charge your Payment Method (including charging more than one payment method), either directly or indirectly, for all fees due (including any applicable taxes) in connection with your Airbnb account, including Damage Claim amounts in accordance with the Terms and with Section 6. Airbnb Payments may enable features that allow you to authorize other Members or third parties to take certain actions that affect your Airbnb account. Travel Credits: (i) are coupons issued for promotional purposes; (ii) are non-refundable and non-transferable; (iii) are not cash, currency and not a stored value, gift card or store credit product; (iv) cannot be combined with other offers, coupons or discounts; (v) cannot be redeemed for cash, check or credit, except where required by law . 15.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. In order to receive a Payout you must have a valid Payout Method linked to your Airbnb account. If the suggestion is a link, the browser will navigate to that page. 5.3.1 If Airbnb Payments is unable to collect any amounts you owe under the Terms and these Payments Terms, Airbnb Payments may engage in collection efforts to recover such amounts from you. 10.1 If you choose to use the Payment Services, you do so voluntarily and at your sole risk. Except as expressly set forth in these Payments Terms, the exercise by either party of any of its remedies under these Payments Terms will be without prejudice to its other remedies under these Payments Terms or otherwise permitted under law. The unclaimed funds held by the state are often from bank accounts, insurance policies, or your state government. Payments Terms of Service for European Users, Payments Terms of Service for Non-European Users, Appointment of Airbnb Payments as Limited Payment Collection Agent, Modification, Term, Termination, and other Measures, Additional Clauses for Users Contracting with Airbnb Payments UK, Additional Clauses for Users Contracting with Airbnb Brazil, Additional Clauses for Users Contracting with Airbnb China, Additional Clauses for Users that are Businesses, Additional Clauses for Users Contracting with Airbnb Payments Luxembourg, China (for purposes of these Payments Terms does not include Hong Kong, Macau and Taiwan) (hereinafter , Airbnb Internet (Beijing) Co., Ltd.. Any such limitations will be communicated via the Airbnb Platform, and you will be prompted to select a different currency or Payment Method. If you reside outside of the U.S., this does not affect Airbnb Payments liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law. 1.4 Verification. You may not remove the Payment Method associated with a reservationduring the period commencing from the date of your booking and ending fourteen (14) days following your check-out date, nor during any additional period of time needed to resolve any outstanding Damage Claim associated with such booking. 19.4 If you are using your Payment Method for the benefit of your employees or other authorized third-party in connection with Airbnb for Work, as permitted by your account, you authorize Airbnb Payments to charge your Payment Method for bookings requested by employees at your company or other permitted third-party. Your Payout Method may also be subject to additional terms of use. Such communications may be made by Airbnb, Airbnb Payments, or by anyone on their behalf, including but not limited to a third-party collection agent. 14.3 If you are contracting with Airbnb Payments UK, these Payments Terms will be interpreted in accordance with English law. In the case of a cancellation by a Host, Airbnb Payments will hold the funds on behalf of the Host for up to 72 hours until the Guest is either refunded or the funds are used to rebook with another Host. you will have to fill out some additional paperwork. 18.3 If you are a resident in Brazil and make a booking with a Host residing outside of Brazil using local currency, by using the Payment Services you acknowledge and agree that Airbnb Brazil acts as a payment collectionagent of the Host residing outside of Brazil. Any amount not collected for any reason will be subject to any remedies that may be available, including, but not limited to, referral to a collections agency, or pursuit of available causes of action or claims against you. And besides the housing shortages and inflated rents, there is an ever-increasing number of Airbnb scams that target unsuspecting guests. If your Payment Methods account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partners or your bank and automatically update your Payment Method on file. Each party shall bear its own costs in relation to the arbitration. CLAIMING PROPERTY. 2.8 Payment Restrictions. Your Payment Method may also be subject to additional terms of use. Airbnb Payments reserves the right to terminate, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information. Payments Terms of Service - Airbnb Help Center However, the time it takes to receive any cash refund or for any pre-authorization of your Payment Method to be released will vary based on the Payment Method and any applicable payment system (e.g., Visa, Mastercard, etc.) Airbnb Payments is liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents; such liability is limited to the typically occurring foreseeable damages. A notice of dispute must include: the partys name and preferred contact information, a brief description of the dispute, and the relief sought. If you provide Host Services jointly with one or more other Hosts as part of a team, business or other organization (Host Team), Airbnb may make available to such Hosts the option to allocate between the members of the Host Team the total Host Payout for a booking. If your country of residence is in the EEA, the indemnification obligation according to this Section 12 only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation. 16.5 Language. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org). You may not assign, transfer, or delegate this agreement or your rights and obligations hereunder without Airbnb Payments prior written consent. The tribunal shall consist of three (3) arbitrators. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. We may require you to provide additional information or documentation demonstrating your Representatives authority. Additional Clauses for Users that are Businesses. Airbnb Payments shall not be liable for any Payment Services offered by such third-party payment service providers. Except as provided in Section 15.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement will be given full force and effect. Effecting payments to a third-party Payout Method designated by a Host; Collection and payment of charitable donations; Other payment related services in connection with Host Services. Airbnb Payments will provide the Host notice via email when we initiate each Payout. 17.2.3 If you as Host claim not to have received a Payout properly due to you via your chosen Payout Method, Airbnb Payments UK will (if requested) make immediate efforts to trace the payment and will notify you of the outcome. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. 5.4.1 Airbnb Payments will take the necessary steps to rectify any payment processing errors that we become aware of. Terminating this agreement will also serve as notice to cancel your Airbnb account pursuant to the Terms. For now, check Maine's Unclaimed Property List to see if you might have money coming to you. 5.5.2Subject to this Section 5.5.2, Airbnb Payments will initiate the refund process immediately. 16.4 Notices. Airbnb Payments will process each transaction in the currency you select via the Airbnb Platform.